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Posts written by Isabel Rey

2020: A review of our most outstanding posts

The end of the year is coming and it's time for our traditional review of posts. Do you want to know which ones have aroused the most interest? This is our TOP 10…

Isabel Rey18/12/2020

Booking.com’s customer orientation (at the expense of the hotel): 7 examples

Booking.com is a sales leader and you can see that every month due to the amount of bookings that it generates. One of the cornerstones of its success is its customer orientation, a highly used concept in marketing –occasionally unfounded- but that in this case it’s put into practice in all of its processes with…

Isabel Rey20/12/2012

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