A tailor-made contact center to expand your direct channel


Do you have a multichannel strategy and manage your customer contact?

Your customer universe is omnichannel and increasingly complex. They communicate with your hotel through different channels: web, mobile app, email, telephone, social networks… In order to continue helping you optimise your direct sales and make your distribution more profitable, we’ve acquired Nexia Solutions, a company specialising in contact centre and customer care services.

Nexia’s customer management solutions have been incorporated into the Mirai catalogue under the name of Mirai Contact Centre, a 360º customised service

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What we offer

  • Technology managed according to your needs

  • Proprietary management methodology to monitor processes and meet customer demand.

  • Multilingual customer management: Spanish, English, French, Portuguese, German, Italian, Catalan, etc.

  • Not only incoming, but also outgoing calls and callbacks

  • Social media customer management

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