A Handbook on Hotel Distribution in...
To define a healthy channel mix, we need a good understanding of how each channel...
Read moreYour customer universe is omnichannel and increasingly complex. They communicate with your hotel through different channels: web, mobile app, email, telephone, social networks… In order to continue helping you optimise your direct sales and make your distribution more profitable, we’ve acquired Nexia Solutions, a company specialising in contact centre and customer care services.
Nexia’s customer management solutions have been incorporated into the Mirai catalogue under the name of Mirai Contact Centre, a 360º customised service
Contact usTechnology managed according to your needs
Proprietary management methodology to monitor processes and meet customer demand.
Multilingual customer management: Spanish, English, French, Portuguese, German, Italian, Catalan, etc.
Not only incoming, but also outgoing calls and callbacks
Social media customer management
To define a healthy channel mix, we need a good understanding of how each channel...
Read moreHaving inventory and price parity in your online distribution is no longer a valid strategy....
Read moreBooking.com has done it again: make you see as an opportunity something that will grant...
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