Challenges (strategic, marketing and operations) of...
Why should hotels offer extras in their booking engine? What practices help market them successfully?...
Read moreYour customer universe is omnichannel and increasingly complex. They communicate with your hotel through different channels: web, mobile app, email, telephone, social networks… In order to continue helping you optimise your direct sales and make your distribution more profitable, we’ve acquired Nexia Solutions, a company specialising in contact centre and customer care services.
Nexia’s customer management solutions have been incorporated into the Mirai catalogue under the name of Mirai Contact Centre, a 360º customised service
Contact usTechnology managed according to your needs
Proprietary management methodology to monitor processes and meet customer demand.
Multilingual customer management: Spanish, English, French, Portuguese, German, Italian, Catalan, etc.
Not only incoming, but also outgoing calls and callbacks
Social media customer management
Why should hotels offer extras in their booking engine? What practices help market them successfully?...
Read moreTo define a healthy channel mix, we need a good understanding of how each channel...
Read moreHaving inventory and price parity in your online distribution is no longer a valid strategy....
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